Most common questions
Ordered from what teams ask first to deeper deployment and policy questions.
1. Is Tolr a desktop app?
No. Tolr is browser-based SaaS. No desktop install is required.
2. Do I need a credit card to start free?
No. Your first 3 drawings are free with no credit card required, and this applies to both monthly and annual plans.
3. What outputs does Tolr generate?
Tolr generates ballooned drawing outputs and CSV file outputs for inspection reporting.
4. Is our drawing data secure?
Tolr uses tenant-isolated data handling, encryption in transit and at rest, immutable audit events, and configurable retention policies.
5. Do you sell or share customer files?
No. Customer files are not sold or shared. Infrastructure providers may act as contracted subprocessors for hosting, storage, and database services.
6. How long is data retained?
Retention is 90 days by default. Tenant admins can set a custom retention window.
7. Can we request earlier deletion?
Yes. Manual deletion can be requested through support before the retention window expires.
8. Do you use third-party OCR SaaS by default?
No. The default architecture does not require third-party OCR SaaS.
9. Can Tolr support ITAR-oriented workflows?
Tolr does not claim formal ITAR certification. Tolr offers ITAR-oriented deployment options designed for controlled environments.
10. How does billing and refund work?
Monthly plans can be canceled anytime with access through month end. The 30-day refund window applies to annual plan purchases only after free-start conversion.